I can't Connect
To my Server or the Internet
How do I troubleshoot network connectivity issues? Try these steps first.
Are you connected to your network by a wire or are you wireless?
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Wired
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Wireless |
- Do you have a red "X" next to a computer icon in your tray bar (task bar next to the time)?
 - If so, make sure your network cable is connected to the Ethernet Port. This is a cable that has a connector (RJ-45) that should be slightly larger than a regular phone connector (RJ-11) and have 6 wires inside of it.
 
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- Do you have a red "X" next to a computer icon in your tray bar (task bar next to the time)?
 - If so, right click on the icon and choose repair.
 - If you still get a red "X" or a prompt telling you the repair was unsuccessful then right click the icon again and select View Available Wireless Networks and attempt to connect to another network.
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If you still receive a red "X" in either situation please contact us at
help@ithandyman.com or by
calling 303.223.7768 option 1 for further assistance. If you still have issues
but no red "X" then follow these steps:
- Open a Command Prompt by selecting Run under the Start Button. Type "cmd" and click OK.
- At the command prompt enter the following command and press the ENTER key:
ipconfig /all
- Look for the following lines:
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.0.0.12
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.254
DNS Servers . . . . . . . . . . . : 10.0.0.254
- If DHCP Enabled is Yes then type the following at the command prompt:
ipconfig /registerdns
ipconfig /flushdns
ipconfig /release
ipconfig /renew
(You should press the ENTER key between each of the lines listed above.)
- Open up Internet Explorer and browse to a site like
http://www.google.com.
If you continue to have issues choose one of the other articles specific to your
Internet Service Provider or contact us at
support@ithandyman.com or call
303.223.7768 option 1.